Reference

How apk789 Handles Your Personal Data

Your account data — including your registered mobile number, wallet details for DANA, OVO, or GoPay, and transaction history — is collected only to keep your account running and your payments moving.

No third-party data salesDANA, OVO & GoPay transaction privacyAccount-level data controlSSL-encrypted connections
apk789 How apk789 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to know what data we hold, request a correction, or ask us to close your account and remove your records, our support team handles these requests directly. Responses to data queries are sent back to the contact method on your registered account to confirm your identity before any changes are made.

Live Chat Open the chat icon from the lobby on your phone browser. Our Indonesia support team picks up data and account queries around the clock.
Email Support Send your data request to our support address from your registered email. Include your account username so we can locate your records quickly.
Account Settings Some data — like your registered mobile number and linked e-wallet — can be reviewed and updated directly inside your account profile page.
HOW WE PROTECT DATA

Security and Data Handling Practices

Every connection between your device and apk789 runs over SSL encryption, so your login credentials and payment details are not exposed in transit. When you top up via GoPay or OVO, the transaction reference is matched to your account server-side — your full wallet credentials are never stored on our end. We apply access controls so that only authorised internal roles can view account records, and those views are logged. If we ever need to update this privacy policy in a material way, we will notify you through the contact method on your account before the change takes effect.

SSL Encryption

All data moving between your phone and our servers is encrypted. This covers login, deposit confirmation, and account profile updates across every session.

Wallet Privacy

DANA, OVO, and GoPay transactions are verified by reference number only. We do not store your full e-wallet credentials or PIN on our platform.

Data Retention

We keep your account records while your account is open and for a regulated period after closure. You can request a summary of what we hold at any time.

Policy Updates

If this policy changes in a way that affects your rights, we will contact you via your registered mobile number or email before the new terms apply.

Common Questions About Your Data at apk789

These are the questions we hear most often about how your data is handled. If your question is not covered here, our live chat team can help directly from the lobby.

We collect your mobile number, email address, and the e-wallet you link — DANA, OVO, or GoPay. Device and session data is also logged each time you access your account.

We do not sell your data. We share it only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and only the minimum required to process each transfer.

Records are kept while your account is active. After closure, we retain data for the period required under applicable regulations, then delete or anonymise it.

Yes. Send a request from your registered email or use live chat. We will verify your identity against your account before sending any data summary back to you.

Contact support via live chat or your registered email. After identity verification, we will process the deletion request in line with our retention obligations under applicable local law.

Your previous OVO transaction references remain in your account history for record-keeping. Your new GoPay details replace the active wallet on file going forward.